877.799.0513
Facebook Twitter Google Plus LinkedIn YouTube Pinterest
Hospitality

Star2Star Makes Communications Easy So Hospitality Professionals Can Focus On Serving Guests

The Hospitality Industry Depends On Communications for Guest Relations and Internal Operations, and Star2Star is Up to the Challenge

Improve Guest Relations

The hospitality industry is all about keeping guests happy, and Star2Star helps you do that. Our bursting line feature makes it so guests never receive a busy signal and never get frustrated. Our user-friendly auto attendants, StarContact CRM integration, and other advanced features make calling hospitality facilities a pleasant and impressive experience for guests. Our wholly unified communications system makes it easier to keep track of reservations and other guest information, decreasing the likelihood of a mistake.

 
 

Protect Against Disaster

An unfortunate reality of the hospitality industry is that many of the most desirable vacation destinations are also some of the regions that are most prone to natural disasters, such as hurricanes on Southeastern beaches, earthquakes in California, flooding around major lakes and rivers. Star2Star offers extensive disaster recovery protections such as StarRecovery, the ability to access voicemail from email, and automatic call forwarding to cell phones and remote locations. Star2Star customers never have to lose contact, even if their offices are completely inaccessible.

Connect Locations

Operating multiple locations is the norm in the hospitality industry. Many restaurants are part of larger chains, many resorts operate dozens of different facilities and hundreds of rooms, and many theme parks operate offices across the entire sprawling property. Star2Star unifies the communications system of an entire operation, no matter how many different facilities must be connected or how widely dispersed they are across North America. Even better, features such as pooling lines between locations and free calls between all numbers on an account can dramatically reduce the communications costs of multi-location operations.

 

HOSPITALITY CASE STUDY

Learn How Star2Star Helped One National Restaurant Franchisee Improve Service & Profits

View Case Study

What Our Customers Say

“Until we discovered Star2Star, we couldn’t find a service provider that offered personalized 24-hour monitoring of our business phone system. Within a few months of using the Star2Star phone system, lightning struck our building and we got to see firsthand that Star2Star can deliver on what they promise. The monitoring response team arrived quickly and the disaster recovery plan activated without a hitch so we still had a working phone system.

Our failover plan was to reroute inbound calls through the fax line by forwarding our number and have the phone system automatically reroute outbound calls. On the other side, my traditional carrier for Internet access took days to restore my Internet connection. 

A business communication system is obviously a crucial factor to any company and with Star2Star we are completely confident that our phone system will be working even when disaster strikes.”M. Jane DiGirolomo, Regional Manager, Mango Bay Management, LLC